Emil Eiland Jensen
Digital Innovation & AI Specialist
About Me
I am a strong analytical profile with experience as a project leader, handling complex processes and AI solutions within the financial sector. Through several different positions working with internal optimization, I have learned to design, implement, and optimize end-to-end processes across countries and departments.
I have good communication skills, experience with stakeholder management, and a solid understanding of system architecture. I am tech savvy and extremely quick to master new IT systems, which is emphasized by being a super user in many IT systems used in Nexi.
Professional Experience
Service Delivery Manager / AI Trainer
Nets/Nexigroup
AI & Technology
- Project leader for Denmark in international AI projects
- Integrating AI Agents in CRM Systems
- Building Chat- and voice bots
- Fine-tuning LLM models
Leadership & Strategy
- Stakeholder management at all levels
- Building bridges between business and developers
- Creating system requirements and user stories
- Development of AI tools for internal use
Process Consultant
Nets/Nexigroup
- Mapping all end-to-end processes including UML and BPMN diagrams
- Creating and maintaining internal knowledge base in ServiceNow
- Compliance specialist for GDPR and AML processes
- Superuser in SAP ERP, SAP CRM, and other IT systems
Founder
Cryptounlock
Started my own company at age 18, assisting organizations and individuals affected by ransomware. Provided expertise in blockchain technology, cryptocurrencies, and IT security solutions. Demonstrated early entrepreneurial spirit and deep technical knowledge in emerging technologies.
Recent AI Projects
Customer-Facing AI Solutions
Chatbots & Voicebots
- Resolution rate for chatbot: +80%
- Resolution rate for voicebot: +60%
Enhanced Self-Service
- • Drive adoption of self-service portals
- • Increase available services
- • Fully automated processes
Internal AI Optimization
AI Agents for Support
- Reduced AHT by +30%
- Increased first-time resolution by +25%
Browser-Based AI
Get access to AI where you need it, not in separate systems
Autonomous AI Systems
Process Automation
Fully automated several processes using AI and Logic flows
- • End-to-end workflow automation
- • Intelligent decision making
- • Seamless system integrations
Customer Journey Optimization
Journey Mapping
- • Identify customer pain points
- • Discover overlapping processes
- • Implement targeted solutions
- • Streamline customer experience
Education
Master of Science in Digital Innovation & Management
IT-University of Copenhagen (ITU)
Specialized in understanding how digitalization affects different aspects of society, with a particular focus on artificial intelligence and its transformative impact on organizations. Gained expertise in complex interactions between people, organizations, and IT systems. Focused on blockchain technology, AI implementation strategies, and IT security mitigation strategies for my master's thesis.
Bachelor in Business Economics & IT
Copenhagen School of Design and Technology (KEA)
Worked with economic, strategic, and organizational theories while developing IT skills. Gained knowledge of IT development and learned how companies' IT systems support business operations.
Core Competencies
AI & Machine Learning
- • LLM Fine-tuning & Model Review
- • AI Agent Development & Orchestration
- • Chatbot & Voice Bot Creation
- • CRM AI Integration & Workflows
- • Autonomous AI Systems
- • Browser-based AI Solutions
Leadership & Management
- • Project Leadership
- • Stakeholder Management
- • Cross-functional Teams
- • International Projects
- • Process Optimization
Technical Expertise
- • SAP ERP & CRM
- • ServiceNow
- • Python & SQL
- • UML & BPMN
- • Blockchain Technology